VitalSentinelContact

Terms and Conditions

Last updated: December 20, 2025

1. Introduction

Welcome to VitalSentinel. These Terms and Conditions ("Terms") govern your use of the VitalSentinel website, application, tracking scripts, and related services (collectively, the "Service") operated by mountain explorer, s. r. o. ("we", "us", or "our").

By accessing or using our Service, including installing our tracking scripts on your websites, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service.

2. Company Information

mountain explorer, s. r. o.

Karpatske namestie 7770/10A

83106 Bratislava

Slovakia (European Union)

Company ID: 53226119

VAT ID: SK2121306704

3. Description of Service

VitalSentinel is a web performance monitoring and analytics platform that provides:

  • Real User Monitoring (RUM) via JavaScript tracking scripts installed on your websites
  • Web Analytics tracking for pageviews, events, and user behavior
  • Uptime monitoring and SSL certificate expiration tracking
  • Core Web Vitals monitoring (LCP, CLS, INP, TTFB, FCP)
  • Chrome User Experience Report (CrUX) data integration
  • Synthetic monitoring and Lighthouse performance testing
  • Google Analytics and Google Search Console data integration
  • SEO monitoring, page indexing status, and robots.txt monitoring
  • Real-time alerting and notification systems
  • Team workspaces with role-based access control

4. Account Registration and Security

To use the Service, you must register for an account. When you register, you agree to:

  • Provide accurate, current, and complete information
  • Maintain and promptly update your account information
  • Maintain the security of your password and enable two-factor authentication (2FA) when available
  • Immediately notify us if you discover or suspect any security breaches
  • Not share your account credentials with unauthorized parties

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or show signs of unauthorized access.

5. Tracking Scripts and Data Collection

Our Service requires you to install JavaScript tracking scripts on your websites to collect performance and analytics data. By using these scripts, you acknowledge and agree that:

  • The RUM script collects performance metrics, device information, and user interaction data from visitors to your websites
  • The Analytics script collects pageview data, custom events, and optional user identifiers
  • Data is collected from your website visitors and transmitted to our servers for processing
  • You are the Data Controller for data collected from your website visitors
  • We act as a Data Processor processing this data on your behalf

6. Your Compliance Obligations

As the operator of websites using our tracking scripts, you are responsible for:

  • Obtaining appropriate consent from your website visitors where required by applicable law (including GDPR, CCPA, and similar regulations)
  • Disclosing the use of VitalSentinel tracking in your website's privacy policy
  • Configuring appropriate privacy settings (such as sampling rates and data masking) for your jurisdiction
  • Only monitoring websites and domains that you own or have explicit authorization to monitor
  • Ensuring your use of the Service complies with all applicable data protection laws
  • Responding to data subject requests from your website visitors

We provide privacy-friendly features including configurable sampling rates, text masking, query parameter filtering, and Do Not Track (DNT) header respect. You are responsible for enabling these features as appropriate for your legal requirements.

7. Workspaces and Team Access

The Service supports team collaboration through workspaces:

  • You may create workspaces and invite team members via email
  • Workspace roles include Owner, Admin, and Member with different permission levels
  • All workspace members can view monitoring data for domains within that workspace
  • You are responsible for managing access and removing members who should no longer have access
  • When you invite members, their email addresses are stored to manage workspace access

8. Subscription Plans and Billing

VitalSentinel offers free and paid subscription plans:

  • Free Plan: Limited features with usage caps on domains, page views, and data retention
  • Paid Plans: Enhanced limits, longer data retention, and additional features
  • Billing is processed through Stripe; we do not store your complete payment card details
  • Subscriptions automatically renew unless cancelled before the renewal date
  • Refunds are generally not provided for partial subscription periods

If your subscription expires or is cancelled, your account will enter read-only mode. Data may be deleted after a grace period according to our data retention policies.

9. Data Retention

Data retention periods vary by subscription plan:

  • RUM and Analytics event data: Retained according to your plan's data retention setting (typically 1-12 months)
  • Account data: Retained while your account is active and for a reasonable period after deletion
  • Audit logs: Retained for security and compliance purposes

Upon account deletion, we will delete or anonymize your data within 90 days, except where retention is required by law.

10. Acceptable Use

You agree not to use the Service to:

  • Violate any applicable laws or regulations
  • Infringe upon the rights of others, including privacy rights
  • Monitor websites or domains you do not own or have authorization to monitor
  • Collect sensitive personal data (health, financial, etc.) without appropriate safeguards
  • Attempt to gain unauthorized access to any part of the Service
  • Interfere with or disrupt the Service, servers, or networks
  • Use the Service for any malicious, fraudulent, or illegal purposes
  • Reverse engineer, decompile, or disassemble any part of the Service
  • Exceed your plan's usage limits through automated means
  • Resell or redistribute the Service without authorization

11. Third-Party Services and Sub-processors

Our Service integrates with and relies on third-party services:

  • Contabo - Server hosting and infrastructure (Germany, EU)
  • Amazon Web Services (AWS) - Cloud infrastructure and email delivery (AWS SES)
  • Cloudflare - Content delivery and security services
  • Google Cloud Platform - Analytics, Search Console, CrUX, and PageSpeed Insights APIs
  • Stripe - Payment processing and subscription management
  • MaxMind - IP geolocation services
  • Anthropic - AI-powered analysis features

Your use of features involving these third-party services is subject to their respective terms and privacy policies.

12. Intellectual Property

The Service and its original content, features, tracking scripts, and functionality are and will remain the exclusive property of mountain explorer, s. r. o. and its licensors. The Service is protected by copyright, trademark, and other laws.

You retain ownership of any data you submit to the Service and data collected from your websites. By using the Service, you grant us a limited license to use, store, process, and display your data solely to provide and improve the Service.

13. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect personal information.

The Privacy Policy also details what data our tracking scripts collect from your website visitors and how that data is processed.

14. Service Availability

Beta Period Notice: Until March 1, 2026, the Service is in active development and operates in beta. During this beta period, we cannot guarantee the availability or stability of the Service. Additionally, some data may be dropped or deleted from our database as part of development activities, system updates, or infrastructure changes. By using the Service during the beta period, you acknowledge and accept these limitations.

We strive to provide reliable service but do not guarantee uninterrupted access or any specific level of uptime. While our Service generally maintains availability of 99.9% or higher, this is not a guarantee, and we make no warranty regarding uptime, availability, or continuous operation of the Service.

The Service may be temporarily unavailable due to:

  • Scheduled maintenance and updates
  • Technical issues or system failures
  • Third-party service outages
  • Circumstances beyond our reasonable control

We will make reasonable efforts to notify users of planned maintenance when possible.

Service Credit for Extended Outages: In the event of an unplanned service outage lasting longer than 12 consecutive hours, affected users with an active paid subscription may request a one-month free extension of their current subscription plan. To claim this service credit, you must submit a request to our support team within 30 days of the outage. Service credits are provided at our sole discretion and are the exclusive remedy for service unavailability.

15. Disclaimer of Warranties

THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

  • The Service will be error-free, secure, or uninterrupted
  • Data collected will be 100% accurate or complete
  • The Service will meet your specific requirements
  • Any defects will be corrected

16. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, MOUNTAIN EXPLORER, S. R. O. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

  • Your use or inability to use the Service
  • Any unauthorized access to or use of our servers or any personal information
  • Any interruption or cessation of transmission to or from the Service
  • Any bugs, viruses, or similar harmful code transmitted through the Service
  • Inaccuracies in collected data, metrics, or analytics
  • Actions taken based on data or recommendations provided by the Service
  • Changes in search engine rankings or website performance
  • Business losses, including lost profits, revenue, or business opportunities
  • Third-party service outages affecting data collection or integrations

Our total liability for any claims arising from the Service shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim, or EUR 100, whichever is greater.

17. Indemnification

You agree to indemnify, defend, and hold harmless mountain explorer, s. r. o. and its officers, directors, employees, and agents from any claims, damages, losses, liabilities, and expenses (including legal fees) arising from:

  • Your use of the Service
  • Your violation of these Terms
  • Your violation of any applicable laws or third-party rights
  • Your failure to obtain necessary consents from your website visitors
  • Data collected through your use of our tracking scripts

18. Termination

We may terminate or suspend your account and access to the Service immediately, without prior notice or liability, for any reason, including breach of these Terms.

You may terminate your account at any time through account settings or by contacting us. Upon termination:

  • Your right to use the Service will immediately cease
  • You must remove our tracking scripts from your websites
  • Your data will be retained for a limited period before deletion
  • No refunds will be provided for unused subscription periods

19. Governing Law

These Terms shall be governed by and construed in accordance with the laws of Slovakia and applicable European Union regulations, without regard to conflict of law provisions.

Any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Bratislava, Slovakia.

20. Changes to Terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 30 days' notice prior to any new terms taking effect via email or prominent notice on the Service.

Your continued use of the Service after any changes constitutes acceptance of the new Terms.

21. Contact Us

If you have any questions about these Terms, please contact us at:

Email: support@vitalsentinel.com