Terms and Conditions

1. Introduction

Welcome to VitalSentinel. These Terms and Conditions ("Terms") govern your use of the VitalSentinel website, application, tracking scripts, browser extension, and related services (collectively, the "Service") operated by mountain explorer, s. r. o. ("we", "us", or "our").

By accessing or using our Service, including installing our tracking scripts on your websites, you agree to be bound by these Terms. If you disagree with any part of these Terms, you may not access or use the Service. We record the date and the version of the Terms you accept when you sign up.

1.1 Consumers and business customers

In these Terms, "Consumer" means a natural person who uses the Service wholly or mainly outside their trade, business, craft, or profession. "Business Customer" means any other customer.

Nothing in these Terms limits or excludes any right you have under mandatory consumer protection law that cannot be limited or excluded by agreement. If you are a Consumer resident in the European Union or the European Economic Area, you keep the protections of the mandatory law of your country of residence, and Sections 15.1, 16, 17, 18, 20, 21, 22, 25, 26, 27, and 28 apply to you only to the extent that law permits. Where any provision of these Terms conflicts with such a right, that right prevails.

If you are a Consumer, we change the Service, these Terms or a price only for a valid reason, such as security, a change in the law or in a third-party service, or an improvement of the Service, with at least 30 days' notice by email. You may then terminate free of charge within 30 days after the notice or after the change takes effect, whichever is later, and receive a pro rata refund of prepaid fees. Prepaid fees are not forfeited except for a serious breach of these Terms, and an assignment by us will not reduce your rights.

2. Company information

mountain explorer, s. r. o.

Karpatské námestie 7770/10A

831 06 Bratislava

Slovakia (European Union)

Company ID: 53226119

VAT ID: SK2121306704

Registered in the Commercial Register of the Municipal Court Bratislava III, Section Sro, Insert No. 166466/B

Supervisory authority for consumer protection: Slovak Trade Inspection (Slovenská obchodná inšpekcia)

Email: support@vitalsentinel.com. Phone: available on request by email.

3. Description of service

VitalSentinel is a web performance monitoring and analytics platform that provides:

• RUM Monitoring of Core Web Vitals (LCP, CLS, INP, TTFB, FCP) from real visitors, via JavaScript tracking scripts installed on your websites
• CrUX Monitoring of Chrome User Experience Report (CrUX) data
• Synthetic Monitoring with Lighthouse performance testing
• Indexing Monitoring of page indexing status, and Robots.txt Monitoring
• Site Health Monitoring, Page Monitoring, and Sitemap Monitoring, which check the public pages and sitemaps of websites you add, using the crawler described at vitalsentinel.com/bot
• Server Log Monitoring of the search engine and AI crawler requests recorded in access logs you connect
• Uptime Monitoring, with SSL certificate expiration tracking
• Web Analytics of page views, events, and user behavior
• Google Search Console data integration
• Real-time alerting and notification systems
• Team workspaces with role-based access control
• Expert consultation and professional services (available separately)
• A free browser extension for Chrome and Edge (Section 3.3)

3.1 Consultation services

We may offer optional consultation and professional services including web performance optimization, technical audits, and expert guidance. These services:

• Are provided on a best-effort basis and do not guarantee specific outcomes, apart from the results guarantee of the One-time Consultation described below
• May require separate agreements and pricing
• Include recommendations that are advisory in nature
• Do not create any ongoing obligation beyond the agreed scope

Implementation of any recommendations remains your responsibility. We are not liable for the results of acting on that advice.

Consultations bought in the application. A One-time Consultation is one 60-minute session. Weekly Consultations is a monthly subscription with one 60-minute session per week, Monday to Sunday, and a private Slack channel; a session not booked in its week is lost and does not carry over. You can cancel or reschedule a session up to 24 hours before it starts, and a canceled One-time Consultation becomes a credit for your next booking. A canceled Weekly Consultations subscription stays active until the end of the period already paid for. If we cancel a session, we refund it as described in Section 8. Consumers also have the rights in Section 8.1.

Results guarantee (One-time Consultation only). At the session we agree with you in writing the metrics our recommendations target, such as LCP, INP, CLS, indexed pages or clicks. If you implement all the changes we recommend within 30 days of the session, and none of those metrics, as measured in VitalSentinel, has improved 6 months after you finished implementing them, we refund the consultation fee. To claim, email support@vitalsentinel.com within 30 days after that 6-month period ends, and let us see the site's data in VitalSentinel. We refund to the original payment method. Weekly Consultations carry no results guarantee.

3.2 Free tools

We publish free tools at vitalsentinel.com/tools that anyone may use without an account. They are provided as-is, with no warranty of any kind and no guarantee of availability. Their output is informational, is not professional or legal advice, and must not be relied on as the sole basis for a decision. We may change, limit or withdraw any of them at any time.

When you use them, you agree that:

• You will only point them at websites you own or are authorized to test
• You will stay within the rate limits published on each tool page, and will not attempt to evade them
• You will not resell access to them, embed their endpoints in another product, or call them automatically

How a check reaches the site. The tools request the address you enter from our servers, identifying themselves as described at vitalsentinel.com/bot. Some load the page in a browser, which loads what the page embeds, and some follow addresses the page names, so a run can reach hosts other than the one you entered. That is why the authorization you give above matters.

Stored reports and images of an audited page. The Inspector at vitalsentinel.com/tools/inspector is the one free tool that stores its result. It keeps the report, a final capture of the page and the filmstrip frames recorded while the page loaded, and it serves them from our domain for 30 days before deleting them. We do this on the basis of our legitimate interest in providing a report the person who ran it can read and share, and it is limited to material that the site served publicly to an anonymous visitor at the moment of the audit. We do not sell it, we do not index it, and it is reachable only at the audit's own unguessable link.

Takedown. If a page you own or operate appears in a report and you want it removed, email legal@vitalsentinel.com with the report link, or with the address and the approximate date if you do not have the link. We aim to respond within 5 business days, and to delete a report we agree to remove within that same window. Every report is deleted automatically 30 days after it was generated in any case. Removing a report does not prevent someone from running a new audit.

Aggregate data. We may compile, analyze and publish aggregate and statistical information derived from use of the free tools, and that aggregate information belongs to us. It never identifies an individual user, and published figures are always aggregated across many sites and never name an individual domain that was checked.

What a single run records, and how long it is kept, is set out in Section 6.1 of our Privacy Policy, and what the Inspector stores on top of that is in Section 6.2.

3.3 Browser extension

Our browser extension for Chrome and Edge is free, and most of its features work without an account. You accept these Terms by choosing "Agree and continue" on its first screen, and the extension stores the version you accepted on your device. If you sign in with your VitalSentinel account, your use of your account through the extension is governed by these Terms like the rest of the Service.

• Like the free tools in Section 3.2, the extension is provided as-is, with no warranty of any kind and no guarantee of availability. Its results are informational, and the data accuracy disclaimer in Section 16 applies
• Domain Rating is Ahrefs data, shown as "Domain Rating by Ahrefs". It is rate-limited and may be limited, delayed or withdrawn at any time
• You will not use the extension to automate requests, collect data in bulk, or get around its limits
• Updates are delivered through the Chrome Web Store and Microsoft Edge Add-ons. Uninstalling the extension deletes everything it stored in your browser

What the extension stores and sends is set out in Section 6.3 of our Privacy Policy.

4. Account registration and security

To use the Service, other than the free tools described in Section 3.2 and the browser extension's features that need no account (Section 3.3), you must register for an account. When you register, you agree to:

• Provide accurate, current, and complete information
• Maintain and promptly update your account information
• Maintain the security of your password and enable two-factor authentication (2FA) when available
• Immediately notify us if you discover or suspect any security breaches
• Not share your account credentials with unauthorized parties

You are responsible for all activities that occur under your account. We reserve the right to suspend or terminate accounts that violate these Terms or show signs of unauthorized access.

4.1 One user, one account

Each account is licensed for use by a single individual. Account credentials are personal and non-transferable. You may not:

• Share your login credentials with other individuals
• Allow multiple people to access the Service using a single account
• Create accounts on behalf of others using false or misleading information

Team Access: If you need multiple people to access the Service, invite them to your workspace as team members with their own accounts. Each team member must have their own unique login credentials.

Enforcement: If we detect account credential sharing, we reserve the right to immediately suspend or terminate the account without prior notice. In such cases, no refund will be provided for any remaining prepaid subscription period.

4.2 Onboarding emails and newsletter

If you tick the box on the signup form, or switch them on later in your email preferences, we send a short series of onboarding tips, product emails and our newsletter to the address you registered with. If you leave the box unchecked, we send none of them. We count when you open these emails and click their links, as Section 13 of our Privacy Policy describes; unsubscribing from them stops it. Your agreement lasts until you withdraw it. You can stop these emails at any time using the unsubscribe link in any message, which works without signing in, or from your email preferences in account settings. Stopping them does not affect the account, billing, security, and alert messages described in Section 13 of our Privacy Policy, which are part of the Service.

4.3 Account security and support access

To protect your account we log sign-ins and account changes, including the IP address, its approximate location, and the browser used, and we send an email notice when your account is signed in to. Our support staff may view your account as you see it to help you or to investigate a problem, in sessions that are logged and limited in time. The Privacy Policy sets out what is kept and for how long.

4.4 Product usage data

We collect performance data, data about failures, and which features of the Service you use, to keep the Service reliable, to improve it, and, if you receive our onboarding emails, to decide which of them are relevant to you. The browser extension sends usage statistics and error counts only if you turn them on, as daily counts without any identifier.

5. Tracking scripts and data collection

Some modules use JavaScript tracking scripts that you install on your websites to collect performance and analytics data. By using these scripts, you acknowledge and agree that:

• The RUM script collects performance metrics, device information, and user interaction data from visitors to your websites
• The Analytics script collects page views, custom events and ecommerce data your site sends
• Data is collected from your website visitors and transmitted to our servers for processing
• You are the Data Controller for data collected from your website visitors
• We act as a Data Processor and process this data on your behalf

5.1 Script installation requirements

When installing our tracking scripts, you must:

• Use the script code provided through your VitalSentinel dashboard without modification
• Not minify, obfuscate, or alter the script functionality
• Keep the script updated when we release new versions
• Remove the scripts promptly upon account termination

5.2 Synthetic Monitoring

Our Synthetic Monitoring service uses automated bots to test your websites. By enabling Synthetic Monitoring:

• You authorize our bots to access and test your monitored URLs
• Screenshots may be captured for performance analysis
• You are responsible for ensuring monitored URLs do not require authentication or contain sensitive data visible on the page

5.3 Server Log Monitoring

Server Log Monitoring reads the access logs of your server or CDN, through a Cloudflare Worker deployed into your own Cloudflare account, a log-file source you connect (SFTP, FTPS, Amazon S3, Cloudflare R2, or Google Cloud Storage), or a log file you upload. By connecting a log source:

• You authorize us to deploy the Worker into your Cloudflare account, and to remove it, using the API token you supply, and to read the log files on the server or storage location you point us to using the credentials you supply. You are responsible for limiting those credentials to the access the Service needs
• The Worker runs in your Cloudflare account under your own agreement with Cloudflare, and Cloudflare bills you directly. You are solely responsible for all charges Cloudflare bills you for the Worker and for any other Cloudflare product or feature used in your account, including Workers requests and CPU time, a Workers paid plan, R2 storage and operations, and data transfer, whether the usage comes from the Worker we deploy or from anything else. We are not responsible for, and do not reimburse, any of those charges. The same applies to charges from any other provider whose server or storage you connect as a log source, such as request and data transfer fees for Amazon S3 or Google Cloud Storage. Any gap in collection when Cloudflare stops the Worker at the limits of your Cloudflare plan is also yours
• Apart from an uploaded file, described below, only requests whose user agent identifies a search engine or an AI crawler, assistant or agent, including ones that falsely claim to be one, are stored. Other requests, including those of your human visitors, are dropped before storage. Section 4 of the Privacy Policy describes what is stored
• A log file you upload is also kept unfiltered, including the full IP addresses, page addresses, and query strings of every request in it, until we have read it, and is then deleted. A file still waiting to be read is also deleted, unread, if the module is switched off or your plan no longer includes it, when you disconnect the source, or when the domain, workspace, or account is deleted
• Each plan includes a monthly allowance of crawler hits that can be stored, shared by every domain in your workspace and counted per billing cycle. The allowance for each plan is shown on our pricing page. When it is used up, collection pauses until your next billing cycle begins or you upgrade: new hits are not stored in the meantime, and nothing already stored is deleted
• Disconnecting a source stops collection and deletes the credentials we hold for it, but it does not delete log data already stored, which is kept for the retention periods in Section 9 or until you delete the domain, workspace, or account. Disconnecting a Cloudflare source does not revoke your API token in Cloudflare; you do that in your Cloudflare account

5.4 Site Health, Page Monitoring and Sitemap Monitoring

Site Health Monitoring and Page Monitoring read the pages of a domain with our crawler, VitalSentinel Bot, once you have verified that you own the domain. Sitemap Monitoring reads the sitemap files of your verified domains. By using them:

• You authorize our crawler to request the pages of your verified domains, the files those pages load, and your robots.txt and sitemap files, at the pace your plan sets and whenever you start a check yourself. Each page load also fetches the scripts, styles, and data requests the page makes, so your server sees more requests than page loads. How to identify our crawler and control its traffic is published at vitalsentinel.com/bot
• Verification has to stay valid, as Section 6.1 describes
• If your firewall or bot protection blocks our crawler, checks can fail or report problems that a visitor would not see. Whether to let the crawler through is your decision
• The modules store copies of your public pages, and those copies hold whatever personal data you have published on them, such as names, profiles, or comments. Section 4 of the Privacy Policy describes what is stored, and Section 10 of the Privacy Policy how long. You must not ask us to watch pages that publish special categories of personal data under Article 9 of the GDPR
• Each plan sets how many pages are checked and watched and how often. The limits for each plan are shown on our pricing page

5.5 Alert destinations

On the plans that include them, you can send alerts to a Slack channel or a webhook address you choose. Alert content, which can quote page addresses, titles and values from your pages, is then sent to that destination on your instruction. You are responsible for the security of the destination and for who can read it.

6. Your compliance obligations

As the operator of websites using our tracking scripts, you are responsible for:

• Obtaining appropriate consent from your website visitors where required by applicable law (including GDPR, CCPA, and similar regulations)
• Disclosing the use of VitalSentinel tracking in your website's privacy policy
• Configuring appropriate privacy settings (such as the RUM sampling rate and the Web Analytics storage consent level) for your jurisdiction
• Only adding and monitoring websites and domains that you own or have explicit authorization to monitor
• Ensuring your use of the Service complies with all applicable data protection laws
• Responding to data subject requests from your website visitors

We provide privacy-friendly features including a configurable sampling rate for the RUM script, automatic redaction of sensitive URL parameters and personal data patterns, and automatic Do Not Track and Global Privacy Control support in our tracking scripts, which gives way when your consent banner passes a visitor's consent to the scripts. You are responsible for configuring the sampling rate and storage consent level appropriately for your legal requirements.

6.1 Authorization to monitor

You represent and warrant that, for every domain, website, or URL you add to the Service, you either own it or have obtained the explicit authorization of its owner or operator to monitor it, including authorization for the automated requests our monitoring bots will make to it.

A domain must be verified before we monitor it. Apart from the requests needed to add and verify it, listed at vitalsentinel.com/bot, we check, crawl, and collect nothing for a domain until you have verified that you control it. A domain is verified automatically when you connect a Google Search Console property or a Cloudflare account that shows you control it, or when our tracking script carrying that domain's own site key is found on its homepage; otherwise you verify it by publishing the DNS TXT record, HTML meta tag, or HTML file we give you. You may add a domain and verify it later, but it stays unmonitored until it is verified. The one exception is a domain added before verification became required, which we keep monitoring during the transition period we told you about by email. Verification has to stay valid: if we can no longer confirm any verification method for a domain, it is treated as unverified and we tell you by email.

Unverified domains are paused, then removed. A domain that loses verification is paused 3 days later, and a domain added before verification became required is paused at the end of the transition period we told you about: all checks and collection for it stop. Pausing deletes nothing by itself: data already stored for a paused domain is kept until its normal retention period (Section 10 of the Privacy Policy) ends or the domain is removed. Monitoring resumes once the domain is verified. A domain still unverified 90 days after it was paused, or never verified within 90 days of being added, is removed with its data, in the same way as when you delete a domain yourself. We email you about 30 days and 7 days before removal.

Verification shows that you control a domain. It does not confirm that you are authorized to monitor every website or URL you configure, and for that we rely on your representation above. You are solely responsible and solely liable for every monitoring configuration you create, for all requests our bots make to a monitored website as a result, and for any tracking script you install. We accept no liability for monitoring you configure without the necessary authorization.

If the owner or operator of a monitored website, or any other third party, brings a claim, complaint, or legal action in connection with monitoring you configured, that claim is your responsibility and you will indemnify us under Section 18. We may suspend or remove any monitoring configuration at any time, without prior notice and without liability to you, if we receive a credible report that you lack the necessary authorization.

6.2 Server logs you provide

You represent and warrant that you have the right to provide us with every server log you connect or upload, and to authorize our access to the Cloudflare account, server, or storage location it comes from. You are responsible for telling your website visitors, in your own privacy notice, that your server records their requests and that you share those records with a service provider for analysis.

Your logs record page addresses as your server wrote them, and we store paths as written. You must not deliberately send us logs whose page addresses or other fields carry special categories of personal data under Article 9 of the GDPR, or comparably sensitive data under other laws.

7. Workspaces and team access

The Service supports team collaboration through workspaces:

• You may create workspaces and invite team members via email
• Workspace roles include Owner, Admin, and Member with different permission levels
• All workspace members can view monitoring data for domains within that workspace
• You are responsible for managing access and removing members who should no longer have access
• When you invite members, their email addresses are stored to manage workspace access
• Data is logically isolated between workspaces; members of one workspace cannot access data from other workspaces they are not part of
• When a team member is removed from a workspace, their access is revoked immediately; data they may have exported or viewed prior to removal remains their responsibility

8. Subscription plans and billing

VitalSentinel offers free and paid subscription plans:

• Free Plan: Limited features with usage caps on domains, page views, and monitored pages, and shorter history
• Paid Plans: Higher limits and additional features
• Payments are processed by Stripe, which also calculates VAT; we never receive your full card number
• We issue an invoice for every payment and a credit note for every refund, through our invoicing provider. Invoices are in English and in USD, with the VAT amount also shown in EUR at the European Central Bank rate. You find them in the application, and we email them to you, attached to our payment emails or on their own; for a Slovak business with a tax ID we also send them as e-invoices through the Peppol network. An issued invoice is never changed: a correction or refund is made with a credit note
• Where a plan is offered with yearly billing, you may pay for it monthly or yearly. A yearly subscription is paid in advance for twelve months
• Subscriptions automatically renew for the same billing period, a month or a year, unless canceled before the renewal date. A canceled subscription stays active until the end of the period already paid for
• An upgrade takes effect at once: the unused part of your current plan is credited and the difference is charged immediately. A downgrade takes effect at the end of the current billing period, unless it comes with a switch to yearly billing, which takes effect at once
• Except where these Terms provide for one, including in Section 8.1, refunds are not provided, including for the remaining months of a yearly subscription you cancel; we encourage you to use our Free Plan to evaluate the Service before upgrading
• A refund we make keeps the payment processor's (Stripe's) fee for the original payment, which Stripe does not return: the first refund of a payment keeps the whole fee, and a later partial refund of the same payment keeps none. We never deduct that fee from a refund after a withdrawal under Section 8.1, a refund under the results guarantee in Section 3.1, or where the law requires a full refund

Business details. If you buy as a business, you must give your valid EU VAT number, if you have one, and the real business name and billing details that belong to it, and keep them correct; the IČO and DIČ of a Slovak business are optional. We check VAT numbers against the EU VIES system through Stripe. If a VAT number you give is invalid or false, or the business name or billing details you give are wrong, false or do not match it, we may cancel the subscription or purchase, refund the payment less the payment processor's (Stripe's) fee, which Stripe does not return, and pause the workspace until correct details are given. A member of our staff decides each case; nothing is canceled, refunded or paused automatically. You may then subscribe again with valid details or, if you are a Consumer, without business details.

When your subscription expires, or a canceled subscription reaches the end of the period already paid for, the workspace enters read-only mode for a grace period of 30 days (7 days if we end the subscription with a refund), and monitoring stops. After the grace period, its monitoring data is deleted. You may reactivate your subscription at any time during the grace period to restore full access.

8.1 Right of withdrawal (consumers)

This Section 8.1 applies only to Consumers as defined in Section 1.1, and does not apply to Business Customers. A subscription bought for use in a trade, business, craft, or profession is a business purchase, whether the buyer is a company or an individual such as a sole trader or freelancer.

If you are a Consumer, you have the right to withdraw from a paid subscription or a consultation purchase within 14 days of entering into it, without giving any reason. To exercise it, tell us your decision in a clear statement by email to support@vitalsentinel.com. You may use the model withdrawal form below, but you are not required to. Sending your notice before the 14-day period expires is enough.

Model withdrawal form: To mountain explorer, s. r. o., Karpatské námestie 7770/10A, 831 06 Bratislava, Slovakia, support@vitalsentinel.com. I hereby give notice that I withdraw from my contract for the provision of the following service: (plan). Ordered on (date). Name of consumer. Address of consumer. Date.

If you withdraw in time, we will reimburse all payments received from you for that purchase, less any amount you owe under this Section, without undue delay and no later than 14 days after we are informed, using the same means of payment you used, at no cost to you.

We start supplying a subscription as soon as you buy it. If you withdraw from a plan subscription within the 14 days, we refund the full amount, including for the time you have already used the Service.

Buying or changing a plan does not ask you to give up any part of this right. When you buy a consultation, the box you tick at checkout to accept these Terms also asks us to start within the withdrawal period and confirms that you lose the right of withdrawal once the service has been fully performed, in accordance with Article 16(a) of Directive 2011/83/EU. You therefore lose the right once a One-time Consultation session has taken place. If you withdraw before then, or from Weekly Consultations, you owe us an amount proportionate to what was supplied up to the moment you told us, compared with the full contract. We keep a record of this with your order.

9. Data retention

Retention periods depend on the kind of data and on your plan. Section 10 of the Privacy Policy lists the maximum period for each kind of data, and the application shows the period your plan includes. Moving to a plan with a shorter period can shorten how long earlier data is kept.

We may change these retention periods, including by setting different periods for different subscription plans. Where a change shortens a period, we will give you at least 30 days' notice by email or by a prominent notice in the Service before it takes effect. Where such a change is material and adversely affects a paid subscription, Section 15.1 also gives you the right to terminate before it takes effect and receive a pro rata refund.

When you delete your account, it is deactivated at once and its data is deleted 30 days later, then expires from our backups within about two weeks, except where we are required to keep it by law or must keep a record that the deletion happened. Invoices and credit notes are accounting records and are kept for 10 years from the end of the year in which they were issued, also after your account is deleted.

10. Acceptable use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe upon the rights of others, including privacy rights
• Monitor websites or domains you do not own or have authorization to monitor
• Collect sensitive personal data (health, financial, etc.) without appropriate safeguards
• Attempt to gain unauthorized access to any part of the Service
• Interfere with or disrupt the Service, servers, or networks
• Use the Service for any malicious, fraudulent, or illegal purposes
• Reverse engineer, decompile, or disassemble any part of the Service
• Exceed your plan's usage limits through automated means
• Resell or redistribute the Service without authorization
• Use the Service on behalf of businesses in prohibited industries (see Section 10.1)
• Modify, obfuscate, or tamper with our tracking scripts
• White-label or rebrand our Service or scripts without written authorization

10.1 Prohibited industries

The Service may not be used by websites or businesses primarily engaged in:

• Illegal activities or promotion of illegal content
• Distribution of malware, phishing, or fraudulent schemes
• Violation of intellectual property rights
• Activities prohibited by applicable laws or regulations

We reserve the right to terminate accounts associated with prohibited activities without notice or refund.

10.2 Fair use policy

Usage must remain within reasonable bounds for your subscription tier. We may contact you if usage patterns appear abusive or significantly exceed normal patterns. Excessive automated requests, attempts to circumvent rate limits, or usage patterns designed to exploit our infrastructure may result in service restrictions or account termination.

10.3 Reporting illegal content

Anyone may report content stored on the Service that they believe is illegal, including an Inspector report, to legal@vitalsentinel.com, with its link or location, why it is illegal, their name and email address (not needed for a report of child sexual abuse material), and a statement that the notice is accurate and complete. We confirm receipt, have people review each notice, and tell the reporter what we decided and how to challenge it. If we restrict content or an account, we tell the affected user why, unless the law prevents it; the user may reply to contest the decision and may also go to court.

11. Third-party services and sub-processors

Our Service integrates with and relies on third-party services.

The providers we use, with what they are used for and where they process data, are listed and dated at vitalsentinel.com/subprocessors.

Your use of features involving these third-party services, including the Ahrefs data behind Domain Rating in the browser extension, is subject to their respective terms and privacy policies.

Third-Party API Dependency: Features that rely on third-party APIs (including Google Search Console, PageSpeed Insights, and CrUX data) are subject to the availability and functionality of those APIs. We are not responsible for changes, discontinuation, or data accuracy issues originating from third-party services. If a third-party service becomes unavailable or changes its API, affected features may be modified or discontinued.

12. API access and connected assistants

The Service includes a public REST API and an MCP server, which lets you connect an AI assistant such as Claude or ChatGPT to your own data. Both are available on every plan, including Free.

• Rate limits are the same on every plan. What changes with your plan is your monthly allowance of API credits, which the REST API and the MCP server draw on together
• API credentials must be kept confidential and not shared. You are responsible for what is done with a key you issue, and for revoking one you no longer trust
• Connecting an assistant authorizes it to read, and to act, in the workspaces you select, never beyond what your own role in that workspace permits. What it does, it does as you, and you remain responsible for it. You can revoke a connection at any time in the application
• Data we return to an assistant you connect passes to that assistant's provider on your instruction, and is then governed by your agreement with them rather than by these Terms. Section 8 of our Privacy Policy describes this
• You may not use the API to build a competing service
• We may modify or discontinue API features with reasonable notice
• Automated API usage must comply with our fair use policy

12.1 AI features

Some features use AI models, such as answers in the support chat, setup suggestions, brand terms, and site-search themes. The application marks content generated by AI. AI output can be incomplete or wrong, is not professional advice, and must be checked before you rely on it. Suggestions that the Service applies for you, such as site-search themes, can be edited at any time. Section 7 of our Privacy Policy describes what these features send to our AI provider.

13. Intellectual property

The Service and its original content, features, tracking scripts, and functionality are and will remain the exclusive property of mountain explorer, s. r. o. and its licensors. The Service is protected by copyright, trademark, and other laws.

Subject to these Terms and to payment of any applicable fees, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license, for the term of your subscription, to access and use the Service and to reproduce and serve our tracking scripts, unmodified, on websites you are authorized to monitor under Section 6.1, within the limits of your plan. All rights not expressly granted are reserved. This license terminates automatically on suspension or termination of your account, at which point you must remove our tracking scripts from your websites.

The source code of the browser extension is licensed under the MIT License (Copyright (c) 2026 VitalSentinel), as published with it. That license does not cover the VitalSentinel name or logo.

You retain ownership of any data you submit to the Service and data collected from your websites. By using the Service, you grant us a limited license to use, store, process, and display your data solely to provide the Service to you, as described in Section 14.1.

14. Privacy

Your privacy is important to us. Please review our Privacy Policy, which explains how we collect, use, and protect personal information.

The Privacy Policy also details what data our tracking scripts collect from your website visitors and how that data is processed.

14.1 Data processing terms

This Section 14.1 is the data processing agreement required by Article 28(3) of the GDPR, and it remains the binding text. A plain-language walkthrough of what it means in practice is published at vitalsentinel.com/data-processing. It applies to every customer on every plan, including the Free Plan, and takes effect when you accept these Terms. No separate signature is required: these terms are intended to meet Article 28(3) of the GDPR without one. A countersigned standalone data processing agreement is available on custom plans only; contact us at legal@vitalsentinel.com.

Scope. For personal data collected from your website visitors through our tracking scripts and monitoring services, you are the Data Controller and we are the Data Processor. The subject matter is the provision of the Service; the duration is the period in which you use the Service, plus the time needed to delete the data afterwards; the nature and purpose is website performance monitoring, analytics, search and crawler monitoring, and alerting; the personal data is the measurements, usage data and pseudonymous identifiers our tracking scripts collect, the crawler requests in the server logs you connect, the copies of your public pages our crawler stores, and the data of services you connect, as listed in Section 4 of the Privacy Policy; and the data subjects are visitors to the websites you monitor, for Server Log Monitoring, the operators of the crawlers that request them, and, for Site Health and Page Monitoring, anyone whose personal data you have published on the pages those modules check. For your own account, billing, and support data we act as Data Controller, as described in the Privacy Policy.

As Data Processor, we will:

• Process only on your documented instructions. Your instructions are these Terms, the Privacy Policy, and the configuration choices you make in the Service, including sampling rate, storage consent level, which domains you monitor, and which integrations you enable. We will immediately tell you if we believe an instruction infringes data protection law, and we will not process the data for our own purposes. If we are required by EU or member state law to process otherwise, we will inform you first unless that law prohibits it. By choosing the Service and your plan, you instruct us to apply the identifier design and retention periods described in the Privacy Policy, and to transfer data to the sub-processors and locations listed at vitalsentinel.com/subprocessors. You can shorten retention at any time by deleting data, a domain, or your account.
• Ensure confidentiality. Personnel authorized to process the data are bound by a duty of confidentiality.
• Implement the security measures required by Article 32 of the GDPR. Data is encrypted in transit and at rest, our backups and stored integration credentials are encrypted, and we hold the encryption keys. Access controls and the further measures described in the Privacy Policy also apply.
• Engage sub-processors on the same terms. You give general authorization for the sub-processors listed at vitalsentinel.com/subprocessors. We will give at least 7 days' notice before adding or replacing one, and you may object on reasonable data protection grounds; if we cannot resolve the objection, you may terminate the affected part of the Service and receive a pro rata refund. We impose on each sub-processor, by written contract, data protection obligations no less protective than this Section 14.1, and we remain liable for our sub-processors' performance.
• Assist with data subject rights, taking into account the nature of the processing, by appropriate technical and organizational measures, so far as is possible.
• Assist with Articles 32 to 36 of the GDPR, including security, breach notification, data protection impact assessments, and prior consultation, taking into account the nature of the processing and the information available to us.
• Notify you of a personal data breach affecting your data without undue delay after becoming aware of it. A notification is not an admission of fault or liability.
• Delete or return the data at the end of the Service, at your choice, except where EU or member state law requires storage, and delete the remaining copies once any export period under Section 29 has ended. Backups expire within about two weeks.
• Make available the information needed to demonstrate compliance with Article 28 of the GDPR and allow for and contribute to audits, including inspections, conducted by you or an auditor you mandate. Audits are limited to once in any twelve-month period unless required by a supervisory authority or following a personal data breach, must be reasonable in scope and timing, must not compromise the security or confidentiality of other customers' data, and are at your cost. We may first answer an audit request with written responses and documentation; an inspection follows if these are not sufficient.

International transfers. Where we transfer personal data outside the EEA, we do so under an adequacy decision or the European Commission's Standard Contractual Clauses, as listed at vitalsentinel.com/subprocessors. Where the Standard Contractual Clauses apply, they take precedence over any conflicting term in these Terms.

Destinations you choose. When you send data out of the Service, through the API or MCP server, to an assistant or application you connect, or to a webhook, you choose the recipient and instruct the transfer. Those recipients are not our sub-processors, and you are responsible for the lawfulness of that transfer.

Liability under this Section 14.1 is subject to Section 17.

15. Service availability

We strive to provide reliable service but do not guarantee uninterrupted access or any specific level of uptime, and we make no warranty regarding uptime, availability, or continuous operation of the Service.

The Service may be temporarily unavailable due to:

• Scheduled maintenance and updates
• Technical issues or system failures
• Third-party service outages
• Circumstances beyond our reasonable control

We will make reasonable efforts to notify users of planned maintenance when possible.

Service Credit for Extended Outages: In the event of an unplanned service outage lasting longer than 12 consecutive hours, affected users with an active paid subscription may request a one-month free extension of their current subscription plan. To claim this service credit, you must submit a request to our support team within 30 days of the outage. For Business Customers, service credits are the exclusive remedy for service unavailability, to the maximum extent permitted by applicable law.

15.1 Changes to the service

We continue to develop the Service and may add, modify, or discontinue features at any time. Where a change is material and adversely affects a feature you rely on as a paid subscriber, we will give you at least 30 days' notice by email or by a prominent notice in the Service.

If you do not accept such a change, you may terminate your subscription before it takes effect and we will refund any prepaid subscription fees covering the period after termination on a pro rata basis.

Features the Service labels as not yet generally available, such as a preview, early access, or experimental feature, are provided for evaluation, may be changed or withdrawn without notice, are excluded from any service commitment in these Terms, and are provided without warranty of any kind.

16. Disclaimer of warranties

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

We do not warrant that:

• The Service will be error-free, secure, or uninterrupted
• Data collected will be 100% accurate or complete
• The Service will meet your specific requirements
• Any defects will be corrected
• Every issue affecting your website will be detected, or that every alert will be generated and delivered

Consumers keep their statutory rights if the Service does not conform to the contract: you may ask us to bring it into conformity and, failing that, for a price reduction or to terminate. Report a defect to support@vitalsentinel.com; we confirm receipt and decide on it within 30 days.

Data accuracy disclaimer

Performance metrics, analytics data, and monitoring results are provided for informational purposes. Data accuracy depends on many factors including script installation, visitor browser capabilities, network conditions, ad blockers, sampling rates, and third-party API availability. Data should be used as one of many inputs for decision-making, not as the sole basis for critical business decisions. We are not responsible for decisions made based on data provided by the Service.

Monitoring and alert disclaimer

Monitoring checks run at the intervals defined by your plan, not continuously. An issue that starts and ends between two checks may never be detected, and detection is never instantaneous. We do not guarantee that every problem affecting your website will be detected, that every alert will be generated, or that any alert will reach you on time or at all. Alert delivery also depends on systems outside our control, including email providers and spam filtering, and our own infrastructure can fail. We make reasonable efforts to keep monitoring and alerting running, but the Service is a best-effort early-warning tool, not a guarantee.

The Service does not protect, preserve, or guarantee your search rankings, organic traffic, conversions, or revenue. You remain responsible for supervising your own website, keeping your own safeguards and backups in place, and acting on the information the Service provides. We are not liable for any loss resulting from an issue we did not detect, an alert that was delayed or never delivered, or any action you did or did not take as a result.

Marketing language disclaimer

Marketing phrases used on our website and in promotional materials, including but not limited to "Your website's revenue insurance," are metaphorical marketing slogans intended to describe the protective value of proactive website monitoring. VitalSentinel is a website monitoring and analytics software service. We are not an insurance provider, we do not offer insurance products of any kind, and nothing in our marketing constitutes an insurance policy, guarantee, indemnity, or financial protection against lost revenue, downtime, or any other loss. No contract of insurance is created by your use of the Service.

17. Limitation of liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, AND FOR BUSINESS CUSTOMERS AS AN AGREEMENT UNDER SECTION 379 OF THE SLOVAK COMMERCIAL CODE THAT THE FOLLOWING WERE NOT FORESEEABLE WHEN THE CONTRACT WAS CONCLUDED, MOUNTAIN EXPLORER, S. R. O. SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS OR REVENUES, WHETHER INCURRED DIRECTLY OR INDIRECTLY, OR ANY LOSS OF DATA, USE, GOODWILL, OR OTHER INTANGIBLE LOSSES RESULTING FROM:

• Your use or inability to use the Service
• Any unauthorized access to or use of our servers or any personal information
• Any interruption or cessation of transmission to or from the Service
• Any bugs, viruses, or similar harmful code transmitted through the Service
• Inaccuracies in collected data, metrics, or analytics
• Actions taken based on data or recommendations provided by the Service
• Changes in search engine rankings or website performance
• Business losses, including lost profits, revenue, or business opportunities
• Third-party service outages affecting data collection or integrations

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, our total aggregate liability for all claims arising from or relating to the Service shall not exceed the amounts paid by you to us in the twelve (12) months preceding the claim, or EUR 100, whichever is greater. For Business Customers, the parties also agree that the damage foreseeable when the contract was concluded, within the meaning of Section 379 of the Slovak Commercial Code, does not exceed that amount.

We are not liable for any charges that Cloudflare or any other third-party provider bills you for usage in your own accounts, including usage by a Cloudflare Worker we deploy at your request or by a log source you connect to the Service (see Section 5.3). Those charges are yours alone.

The exclusions and limitation in this Section 17 apply to mountain explorer, s. r. o. and to its affiliates, officers, directors, employees, agents, licensors, and suppliers, and operate as a single aggregate cap across all of them and all claims, whether in contract, tort (including negligence), or otherwise.

Nothing in these Terms excludes or limits liability for death or personal injury, for damage caused intentionally or by gross negligence, for fraud, for your rights as a data subject under Article 82 of the GDPR, or for any other liability that cannot lawfully be excluded or limited. If you are a Consumer, the exclusions and limits of our liability in Sections 3.1, 15, 16, 17, 22 and 28 do not apply to you, and we are liable to you as the applicable law provides.

18. Indemnification

If you are a Business Customer, you agree to indemnify, defend, and hold harmless mountain explorer, s. r. o. and its officers, directors, employees, and agents from third-party claims, damages, losses, liabilities, and expenses (including reasonable legal fees) arising from:

• Your breach of these Terms
• Your violation of any applicable laws or third-party rights
• Your monitoring of any website or domain, or your use of a free tool described in Section 3.2 against any website or domain, that you do not own or are not authorized to monitor or test, including any claim brought by that website's owner or operator, and including claims relating to the requests our monitoring bots or our free-tool bot make to it
• Your failure to obtain necessary consents from your website visitors
• Data collected through your use of our tracking scripts

This indemnity does not apply to the extent a claim is caused by our own negligence, willful misconduct, or breach of these Terms.

We will notify you promptly of any claim for which we seek indemnity, give you the right to control the defense and settlement with counsel of your choosing, and provide reasonable cooperation at your expense. You may not settle any claim in a way that admits fault on our part, imposes any obligation on us, or fails to release us unconditionally, without our prior written consent.

If you are a Consumer, this Section 18 does not apply to you; your liability to us is governed by the general law of your country of residence.

19. Termination

Termination for cause. We may suspend or terminate your account and access to the Service immediately, without prior notice and without liability, if you breach these Terms, fail to pay when due, use the Service unlawfully or in a way that risks harm to us, to the Service, or to a third party, or if we are required to do so by law. Where the breach is capable of being cured and does not present an immediate risk, we will normally give you notice and a reasonable opportunity to cure first.

Termination for convenience. We may terminate your account for any other reason on at least 30 days' notice, in which case we will refund any prepaid subscription fees covering the period after termination on a pro rata basis.

You may terminate your account at any time through account settings or by contacting us. Upon termination:

• Your right to use the Service will immediately cease
• You must remove our tracking scripts from your websites
• Your data will be retained for 30 days before deletion
• Except where these Terms provide otherwise, refunds are not provided for unused subscription periods

20. Governing law

These Terms shall be governed by and construed in accordance with the laws of Slovakia and applicable European Union regulations, without regard to conflict of law provisions.

For Business Customers, any disputes arising from these Terms or the Service shall be subject to the exclusive jurisdiction of the courts in Bratislava, Slovakia.

If you are a Consumer, the choice of Slovak law above does not deprive you of the protection of provisions that cannot be derogated from by agreement under the law of your country of habitual residence, and the exclusive jurisdiction clause above does not apply to you. You may bring proceedings against us in the courts of your country of residence or in Slovakia, and we may bring proceedings against you only in the courts of your country of residence.

21. Dispute resolution

Before initiating any legal proceedings, you agree to first attempt to resolve any dispute informally by contacting us at legal@vitalsentinel.com. We will attempt to resolve the dispute within 30 days.

If the dispute cannot be resolved informally, either party may pursue legal remedies as outlined in the Governing Law section.

Consumers: this informal step is optional for you and is not a precondition to taking legal action. If we cannot resolve your complaint, you may refer it to the Slovak Trade Inspection (Slovenská obchodná inšpekcia), Bajkalská 21/A, 827 99 Bratislava, Slovakia (www.soi.sk), which is the competent alternative dispute resolution body for consumer disputes with us. Referring a dispute to that body does not affect your right to go to court.

22. Force majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms due to circumstances beyond our reasonable control, including but not limited to: natural disasters, wars, terrorism, riots, embargoes, acts of civil or military authorities, fire, floods, pandemics, strikes, power outages, internet outages, or failures of third-party services and infrastructure providers. During such events, our obligations under these Terms will be suspended for the duration of the force majeure event. This Section does not limit our responsibility for our sub-processors under Section 14.1.

23. Age requirement

You must be at least 18 years of age to register for an account, to purchase a subscription, or to use any part of the Service that requires one. By registering for an account or purchasing a subscription, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms. If you are using the Service on behalf of an organization, you represent that you have the authority to bind that organization to these Terms. The free tools described in Section 3.2 need no account.

24. Export compliance

You agree to comply with all applicable export control and trade sanctions laws. You may not use the Service if you are located in, or a resident of, a country subject to comprehensive sanctions, or if you are on any restricted party list. The Service may not be used in connection with the development of weapons, nuclear activities, or other prohibited end uses.

25. Changes to terms

We reserve the right to modify or replace these Terms at any time. If a revision is material, we will provide at least 7 days' notice by email or by a prominent notice on the Service before the new terms take effect.

Material changes take effect on the date stated in the notice unless you terminate your account before that date. If you do not accept a material change, you may terminate before it takes effect and we will refund any prepaid subscription fees covering the period after termination on a pro rata basis, notwithstanding Sections 8 and 19.

Your continued use of the Service after a change takes effect constitutes acceptance of the new Terms. The browser extension shows its first screen again for a new version of these Terms, and sends nothing to us until you accept it.

26. Pricing and taxes

All prices are displayed in United States Dollars (USD) unless otherwise specified. The Service is aimed at businesses, and prices are shown without VAT, which is added at checkout where it applies. If you are a Consumer, the checkout shows the total price including VAT before you confirm, and that is the price you pay.

• VAT for EU Customers: Value Added Tax (VAT) is collected via Stripe for customers in the European Union where applicable
• Other Taxes: You are responsible for paying any other applicable taxes, duties, or governmental fees in your jurisdiction
• Price Changes: We may change subscription prices with at least 30 days' advance notice. Price changes will take effect at the start of your next billing cycle after the notice period

If you believe you qualify for a tax exemption, please contact us with valid exemption documentation before your purchase.

27. Free tier

We offer a free tier of the Service with limited features and usage caps. Regarding the free tier:

• Free tier features, limits, and availability may be modified or discontinued at any time without prior notice
• We make no guarantees regarding the continued availability of the free tier
• Free tier accounts are subject to stricter usage limits and may have reduced data retention periods
• We may prioritize support and resources for paid customers

The free tier is provided for evaluation purposes. For production use or business-critical monitoring, we recommend upgrading to a paid plan.

28. Account inactivity

We may take action on accounts that remain inactive for extended periods:

• 21 Days of Inactivity: If you have not signed in for 21 days, we may send reminder emails to your registered email address, which you can switch off under Data & privacy
• 83 Days of Inactivity: If you have not signed in for 83 days, we send a deletion warning email to your registered email address
• 90 Days of Inactivity: If you have not signed in for 90 days, we deactivate your account and delete it, with all associated data, 30 days later. To restore it before then, email support@vitalsentinel.com
• An account that owns or belongs to a workspace with an active paid subscription, or has an active consultation subscription, is not deleted for inactivity
• You keep your account by signing in before day 90

We will make reasonable efforts to contact you before deleting an inactive account, but we are not liable for any data loss resulting from account inactivity.

29. Data export

You have the right to export your data from the Service:

• Your personal account data can be exported in the application under User settings, Data & privacy
• The monitoring data of your domains and your configuration can be exported on request to legal@vitalsentinel.com. Tell us what you need, and we provide it in a structured, machine-readable format (JSON and CSV) within 30 days. An export covers the workspace and domain data our API provides. It does not include records of individual visitors or sessions, raw server-log lines, stored copies of pages, alert secrets such as webhook signing keys, or our software, scripts, models and other proprietary materials. How far back it reaches follows the retention periods in Section 9
• Upon termination, you may request an export within 30 days. If you make that request, we will not delete the data it covers until we have provided it
• Large data exports may be subject to processing time and reasonable limitations

Switching to another provider. If you want to move to another provider or to your own systems, or to have your data erased, tell us by email. The notice period is at most two months. After it, during a transition period of up to 30 days in which the Service continues, we give you the export described above, assist you and anyone you authorize, including with the information your exit plan needs, keep the data secure, and tell you of any known risk to continuity. You then have at least 30 days to retrieve your data, after which we erase all of it. The contract ends, and we confirm this to you, when the switch is complete, or at the end of the notice period if you asked only for erasure. Switching is free of charge. Our REST API is documented at docs.vitalsentinel.com, and the jurisdiction of our infrastructure and our safeguards against access by non-EU authorities are at vitalsentinel.com/subprocessors. This paragraph applies to the extent Regulation (EU) 2023/2854 (the Data Act) requires it.

We recommend regularly exporting critical data as part of your backup strategy.

30. General provisions

30.1 Severability

If any provision of these Terms is found to be unenforceable or invalid by a court of competent jurisdiction, that provision shall be limited or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect.

30.2 Waiver

Our failure to enforce any right or provision of these Terms shall not be considered a waiver of those rights. Any waiver of any provision of these Terms will be effective only if in writing and signed by us.

30.3 Entire agreement

These Terms, together with our Privacy Policy and any other agreements expressly incorporated by reference, constitute the entire agreement between you and mountain explorer, s. r. o. regarding the Service. These Terms supersede any prior agreements, communications, or understandings, whether written or oral, relating to the subject matter herein.

30.4 Assignment

You may not assign or transfer your rights or obligations under these Terms without our prior written consent. We may assign our rights and obligations under these Terms without restriction, including in connection with a merger, acquisition, sale of assets, or by operation of law. Any attempted assignment in violation of this section shall be void.

30.5 No partnership or agency

Nothing in these Terms shall be construed to create a partnership, joint venture, employment, or agency relationship between you and mountain explorer, s. r. o. Neither party has the authority to bind the other or to incur obligations on behalf of the other.

30.6 Electronic communications

By using the Service, you consent to receive electronic communications from us, including emails, in-app notifications, and notices posted on our website. You agree that all agreements, notices, disclosures, and other communications we provide electronically satisfy any legal requirement that such communications be in writing.

30.7 Notices

All notices to you will be sent to the email address associated with your account. Notices are deemed delivered when sent. You are responsible for keeping your email address current. Notices to us must be sent to legal@vitalsentinel.com and are deemed delivered upon confirmed receipt.

30.8 Feedback and suggestions

If you provide us with feedback, suggestions, ideas, or other submissions regarding the Service ("Feedback"), you grant us a worldwide, non-exclusive, royalty-free, perpetual, irrevocable license to use, reproduce, modify, publish, distribute, and sublicense such Feedback for any purpose without compensation or attribution to you.

30.9 Subcontractors

We may use subcontractors, sub-processors, and third-party service providers to help operate the Service. We remain responsible for our subcontractors' compliance with our obligations under these Terms.

30.10 Confidentiality

"Confidential Information" means non-public information disclosed by one party to the other that is identified as confidential or that a reasonable person would understand to be confidential from its nature or the circumstances of disclosure, including your monitoring data and infrastructure details, and our non-public technical, security, and commercial information. Each party will keep the other's Confidential Information confidential, use it only to perform or use the Service, and protect it with at least the care it applies to its own confidential information.

These obligations do not apply to information that is or becomes public without breach, was already known to the recipient without a duty of confidence, is independently developed without use of the Confidential Information, or is lawfully received from a third party. A party may disclose Confidential Information where required by law or a competent authority, giving the other party reasonable prior notice where legally permitted. On termination, each party will on request return or destroy the other's Confidential Information, except for copies retained in routine backups or as required by law. These obligations survive for three years after termination, and indefinitely for anything that constitutes a trade secret.

30.11 Survival

The following sections shall survive any termination or expiration of these Terms: Intellectual Property, Privacy, Disclaimer of Warranties, Limitation of Liability, Indemnification, Confidentiality, Governing Law, Dispute Resolution, and General Provisions. Any other provisions that by their nature should survive will also remain in effect.

30.12 Headings

The section headings in these Terms are for convenience only and have no legal or contractual effect.

30.13 Language and conclusion of the contract

The contract is concluded in English when you create an account, or, for a paid plan, when you confirm the order, and you can review and correct your details before confirming. The current version of these Terms is always on this page, and earlier versions are available on request. Any translation is for convenience only; the English text prevails. We do not subscribe to any code of conduct.